Staff Recruitment & Training Tip

Staff are the front line and the face of your business. Hire the right people and give them the information and training to do things your way and to your standards.

Developing a staff induction manual will help by:

Collecting staff information – contact details, bank account details, Tax File Number, trade qualifications)

Providing staff with information and expectations for

  • Communication
  • Management hierarchy
  • Uniform
  • Behaviour
  • Wages and payments
  • Rosters and work hours
  • Illness and annual leave
  • Shift changes
  • Occupational Health and Safety
  • Hygiene, food safety & RSA
  • Reporting any workplace issues
  • Customer complaints
  • Refunds policy
  • Staff breaks and discounts
  • Copy of menus
  • Copy of dining room floor plan

It will also detail the training that may be provided for

  • Onsite induction
  • Hygiene and cleaning
  • Kitchen operations
  • Customer service
  • Bar skills and operations
  • Coffee skills
  • POS training and processing financial transactions
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